Operating cadence
Weekly business review. Leadership meeting that ends in decisions. Clear owners. The rhythm that stops everything routing through the founder.
You will be out of day-to-day operations in 90 days, without hiring a full-time COO.
Fractional COO for Seed to Series B founders running operations-heavy companies (10–90 people).
The operating system a growing company runs on.
Metrics that mean something
A handful of numbers the whole team can read. Reported the same way every week, without someone building it by hand.
Process and handoffs
Where work waits between people, I fix the handoff. Onboarding, approvals, month-end, hiring. Written down, owned, and running.
The founder's desk
Chief of Staff work. Priorities, follow-through, board and investor updates, the projects nobody else owns. You stop being the bottleneck.
Cost and unit economics
Where the money leaks. At Bolt that was courier cost: 21% of GMV down to 14%.
The automation layer
Only where it earns its place: work that repeats, where a machine saves real time or mistakes. Built on n8n and Claude. You keep the system, not a dependency on me.
By the numbers.
10+ years running ops inside companies that were scaling fast.
WhenWhereWhat movedReading
2017–19
Insurance client cases with Product, Support and Content, solving2,000+cases
Insurance client cases with Product, Support and Content, solving2,000+cases2019–20
Emergency dispatch time, cut from 3 minutes to20s
Emergency dispatch time, cut from 3 minutes to20s2020–21
A certified ELD product, taken intoCanada
A certified ELD product, taken intoCanada2021–25
Courier costs cut from 21% to 14% of GMV, saving$3.9M
Courier costs cut from 21% to 14% of GMV, saving$3.9M2025
Reconciliation moved to straight-through matching at92%
Reconciliation moved to straight-through matching at92%2025–26
Lydia, an AI coaching platform, taken from0 → 1
Lydia, an AI coaching platform, taken from0 → 1How we can work together.
Need more than ops? I bring in a bench I trust for AI, branding and marketing. You still deal with me.
Fractional, or a full-time COO?
I am inside your business within the same week. Others take months, if not quarters, to hire.
The first six months
Fractional, with RizCall, Diagnostic, then in
In the business within days
Full-time COOSearch, interviews, notice period
Starts somewhere in here
Fractional, with Riz
Live in days- CommitmentScoped, month to month
- CostPart-time, scoped to your stage
- Senior from day oneTen years at Bolt, Wise, Careem
- Left behindAutomations you keep
Full-time COO
3–6 month search- CommitmentPermanent hire, plus equity
- CostFull salary, plus equity
- Senior from day oneDepends on the hire
- Left behindNot usually
Founders I've worked with.
Biola Babawale, Cycle Together
Sport, Wellness & Community
Client story
- Fractional COO
- Chief of Staff
- HR
- 2IC
- CFO
- Product Manager
- Thought Partner
- AI Strategist
“Riz has completely transformed the way I look at my business and how we operate day-to-day. He brought in a level of structure, clarity, and confidence that I didn’t realize we were missing.”
Because most founders can name the symptom, not the problem. Two weeks inside the business tells us whether you need a six-week fix, an ongoing fractional COO, or neither. If it's neither, you still leave with the 90-day plan.
Then you don't pay for it. If the Day 14 walkthrough isn't worth $1,500 to you, say so and I refund you in full. If we carry on working together, the $1,500 is credited against your first month.
Mostly operations-heavy Seed to Series B startups, roughly 10 to 90 people: lots of people, handoffs and moving parts. Marketplaces, logistics, fintech, B2B services with real delivery. Founder-led agencies and service businesses too, usually starting with the Diagnostic.
Yes, as part of the role. A COO owns the operation: cadence, metrics, cost, process. At your stage the founder usually needs the Chief of Staff side too: priorities, follow-through, board updates. I cover both, so you don't have to choose.
After the process is clear, never before. Once a report, a handoff or a follow-up runs the same way three times, I look at automating it, and only do it if it earns its place: real time saved or mistakes cut. If a clear owner and a checklist do the job, that's what you get. Anything I build on n8n and the Claude API stays with you.
I have a bench of specialists I trust for AI implementation, branding, marketing, content and websites. I bring them in when the work needs them. You still deal with one person: me.
Ten years in operations at S&P Global, Careem, Motive, Bolt and Wise. At Bolt I took courier costs from 21% to 14% of GMV across 20 countries. At Wise, month-end close went from 8 days to 3. ACCA-qualified. Fractional COO since 2025.
Your first step is free
Book a free 30-min fit call →The ops won't fix themselves. Thirty minutes gets you moving.
Book the free fit call. You leave knowing what to fix first, and whether I'm the right person to fix it. No pitch.